IELTS Regular cancellations and transfers policy

Request for cancellation or postponement of your IELTS test must be made strictly 5 weeks before the test date via online only. 2,000 THB administrative fee for Cancellation will be deducted from booking fee or 800 THB for Transfer test date.

• Cancellation less than 5 weeks before the test date will receive no refund; unless a case of exceptional circumstances according to IELTS policy.
• Failure to appear for the test without notification is considered a cancellation, no refund will be issued, and you must register and pay again if you wish to take the test on another date.
• Request for postponement of your IELTS test must be made only 1 time for each booking and cancellation will not be allowed afterwards.

A case of exceptional circumstances according to IELTS Policy
Candidates seeking cancellation or transfer less than 5 weeks before the test date, or those who fail to appear for their scheduled test, can receive a refund (less 2,000 THB administrative fee for Cancellation or 800 THB for Transfer Test Date) if you can provide evidence before or no later than 5 days after the scheduled test date that your ability to sit for the test has been affected by serious illness or cause:

• Serious Illness – hospital admission or serious injury
• Loss or Bereavement – death of a close family member
• Hardship/Trauma – victim of a crime, victim of a traffic accident
• Military Service

** the request made 5 weeks before or no later than 5 days after the test date with valid evidence, if approved, will be free of charge

You must complete an "Application Form" and attach supporting evidence; such as a medical certificate form a hospital only (a certificate from a clinic is NOT acceptable), a death notice or certificate or a police report. All cases for exceptional circumstances and supporting evidence must be received by Test Centre before or no later than five days after the scheduled test date. Test Centre will respond to you within 7 working days of receiving your case and will assess your case for exceptional circumstances.

* Please note that any request is subject for verification prior to approval or rejection.

Documents Needed:

1. Filled Application Form
2. A signed copy of your ID document (Thai ID / Passport)
3. Original test fee receipt
4. Proof of an administrative fee payment (for Transfer Test Date only)
5. A copy of bank details
   *For overseas candidates, please provide the followings
   a. Account Name
   b. Account Number
   c. Swift Code
   d. Bank Name
   e. Bank Address
   f. Candidate Address
   g. Contact Number/ Mobile Number
6. Supporting evidence if you make a case for exceptional circumstances