IELTS UKVI Cancellations and Transfer Policy
Note: This policy applies only to IELTS for UKVI testing, including
IELTS Life Skills.
You can cancel your IELTS test registration at any time before taking your test
by notifying your Test Centre. Refund terms depend upon when you cancel and whether
exceptional circumstances apply.
1. Time to test date
1.1 More than 14 days before the test:
If you cancel your IELTS test registration more than 14 days before the test you
will receive a 75% refund of the total test fee.
1.2 Within 14 days but more than 2 days before the test:
If you cancel your IELTS test registration within 14 days but more than 2 days
before the test you will receive a 50% refund of the total test fee.
1.3 Within 2 days of the test:
If you cancel your IELTS test registration within 2 days of the test you will
receive a 25% refund of the total test fee.
1.4 On the test day or after the test:
If you cancel your IELTS test registration on the test day or after the test no
refund will be provided.
2. Test taker exceptions
You may make a case for exceptional circumstances to your test centre before the
test and up to 5 days after the test date if you did not attend the test. Your
test centre will respond to you within 7 working days of receiving your case
in writing. Your test centre will assess your case for exceptional circumstances.
All cases for exceptional circumstances and supporting evidence must be received
by your test centre no later than 5 days after the scheduled test date.
If your test centre approves your case, you will receive a full refund less an administration
fee of no more than 25% of the test fee.
If your test centre does not approve your case, then the terms given in Section
1 will apply.
We define exceptional circumstances as:
- serious medical conditions which prevent you from attending
or performing normally on test day; such conditions require supporting evidence
of a medical certificate from a qualified medical practitioner
- evidence of bereavement, trauma or other forms of significant
- military service.
3. Test centre exceptions
Under certain circumstances outside test centre control, we may have to cancel your
test. These circumstances include, and are not limited to, extreme weather conditions,
natural disaster, civil unrest and industrial action.
In these circumstances, your test centre will provide you with as much notice as
possible and give you the choice of either:
- a full refund, or
- a transfer to a future test date convenient to you.
In cases where your test centre cancels a test under circumstances within its control
then in addition to a full refund or transfer to another test date, you may be eligible
to apply for compensation for expenses incurred. Your eligibility will be assessed
as a reasonable claim or not by the test centre and any compensation will be awarded
depending on the following conditions:
- The test centre will assess whether the decision to cancel
is within or outside its control.
- Any compensation awarded will be limited to travel and
accommodation expenses only and which are:
- directly incurred as a result of planning your attendance
on test day
- evidenced by payment receipt(s)
- evidenced that cancelled travel and/or accommodation
charges are non-recoverable from vendor
- benchmarked against lowest reasonable market rates for
the expenses in question (this will be carried out by the test centre).
- If you travel further than the closest test venue to
your normal place of residence then the test center will not find your claim reasonable.
4.1 More than 14 days before the test:
You may change your test date at any time more than 14 days before the test.
You must select a test date, where available, within the next three months from
your original test date. If your preferred test date is more than three months after
your original test date then your transfer will be treated as a cancellation.
You can only transfer the same booking once and cancellation will not be allowed afterwards.
Your test centre will charge an administration fee of 800 THB.
4.2 Within 14 days before the test:
Any transfer requests within 14 days of the test will be treated as a cancellation.
Please refer to Section A (Cancellations) of this policy document.
i. Your test centre is responsible for issuing refunds and organizing transfers.
ii. Under Section A.2, the test centre is responsible for decisions related to test
taker claims for exceptional circumstances.
iii. Under Section A.3, the test centre is responsible for decisions related to
compensation, including eligibility and any amounts awarded.
iv. If local consumer protection law in the country where you have registered to
take the IELTS test provides for cancellation and transfer rights which are more
favourable to the test taker than the rights set out above, then local consumer
protection law will apply.